Refund & Cancellation Policy

Last Updated: August 17, 2026

At Belle Store, we want you to be happy with your purchase. This Refund & Cancellation Policy explains when cancellations, returns, exchanges, and refunds are accepted.

1. Order Cancellation

You may request cancellation of your order before it has been processed or shipped.

To request a cancellation, contact us as soon as possible with your order number.

Once an order has been shipped, cancellation may no longer be possible.

If your cancellation request is approved, the eligible amount will be refunded to the original payment method or through another suitable payment method.

2. Cancellation of Customised Orders

Customised and personalised products are made specifically according to the customer's requirements.

Therefore, customised or personalised orders cannot be cancelled once production has started.

Please carefully check all names, spellings, dates, colours, designs, and other details before confirming your customised order.

3. Return Eligibility

We accept returns for eligible products when the product is:

• Damaged during delivery.
• Defective or faulty.
• Incorrectly sent by Belle Store.
• Significantly different from the product ordered.

The product must be unused and returned in its original condition, along with the original packaging and accessories where applicable.

4. Products Not Eligible for Return

The following products may not be eligible for return or exchange:

• Customised or personalised products.
• Products that have been used, worn, washed, altered, or damaged by the customer.
• Products damaged due to improper handling or care.
• Products without their original packaging where such packaging is required for return.
• Products specifically marked as non-returnable on the product page.
• Clearance, sale, or limited-stock products where the product page clearly states that they are non-returnable.

5. Jewellery Returns

For hygiene and product-care reasons, jewellery that has been worn or used may not be eligible for return.

Anti-tarnish jewellery should be handled and stored according to the care instructions provided by Belle Store.

Natural changes caused by exposure to water, sweat, perfumes, lotions, chemicals, chlorine, or improper storage may not qualify as a manufacturing defect.

6. Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.

We may require clear photographs or an unboxing video showing:

• The outer packaging.
• Shipping label.
• Product received.
• Damage or defect.

Providing an unboxing video is strongly recommended as it helps us verify damage or missing items during transit.

After reviewing your claim, Belle Store may offer a replacement, exchange, store credit, or refund depending on the circumstances and product availability.

7. Return Request Process

To request a return, contact Belle Store with:

Order Number:
Product Name:
Reason for Return:
Photos/Videos:

Our team will review the request and inform you whether the product qualifies for a return.

Please do not send products back without receiving return instructions from Belle Store.

8. Return Shipping

If the return is approved because the product was damaged, defective, or incorrectly shipped by Belle Store, we may arrange or reimburse the applicable return shipping cost, subject to verification.

For other approved returns, the customer may be responsible for return shipping charges.

9. Refunds

Once an approved return is received and inspected, we will process the eligible refund.

Refunds may take 5–10 business days to appear in your account depending on your bank, payment provider, or payment gateway.

The exact time taken for the refund to reflect is outside Belle Store's control.

10. Refund Amount

Depending on the circumstances, the refund may include the eligible product amount.

Original shipping charges may not be refundable unless the return is due to an error, defect, or issue attributable to Belle Store.

Any applicable deductions will be communicated to the customer before the refund is processed.

11. Failed or Undelivered Orders

If an order is returned to Belle Store because of:

• Incorrect or incomplete address.
• Incorrect phone number.
• Customer unavailable during delivery attempts.
• Customer refusing delivery.
• Failure to collect the package.

additional shipping charges may apply if the customer requests the order to be shipped again.

If the order is cancelled after being returned to us, any refund will be processed after applicable shipping or handling deductions, where applicable.

12. Exchanges

Exchanges are subject to product availability.

If the requested replacement product is unavailable, Belle Store may offer an alternative product, store credit, or refund depending on the circumstances.

13. Store Credit

Where applicable, Belle Store may provide store credit instead of a monetary refund.

Store credit can be used for future purchases on the Belle Store website and may be subject to an expiry period communicated at the time of issue.

14. Promotional and Sale Items

Products purchased during special promotions, clearance sales, or limited-time offers may have different return or refund conditions.

Any special conditions will be clearly mentioned on the relevant product page or promotional offer.

15. Refunds for Failed Payments

If money has been deducted from your account but your order was not successfully placed, please contact us with the relevant transaction details.

After verification, any eligible amount will be processed through the applicable payment gateway or payment method.

16. Policy Changes

Belle Store reserves the right to modify this Refund & Cancellation Policy at any time.

Any changes will be published on this page with an updated "Last Updated" date.

17. Contact Us

For cancellation, return, exchange, or refund-related queries, please contact us:

Belle Store
Website: bellestore.in
Email: [email protected]
Phone/WhatsApp: +91 9497364859

Please include your order number whenever contacting us regarding an order.